Frequently Asked Questions from Property Owners

At Discover Properties, we understand that owning a rental property is a major investment—and you deserve clear, honest answers to your most important questions. Whether you’re a first-time landlord or a seasoned investor, our experienced property management team is here to support you. Below, we’ve compiled a list of frequently asked questions from property owners to help you better understand our process, services, and commitment to your success.

What types of properties do you manage?

We manage a wide range of residential rental properties, including single-family homes, condominiums, and small multi-family units. Our services are designed to accommodate the unique needs of both local and out-of-state property owners looking for full-service property management in the area.

How do you determine the rental price for my property?

Rental pricing is based on a detailed market analysis. We evaluate comparable rental properties in the area, analyze local demand, and consider your property’s unique features and condition. Our goal is to maximize your rental income while minimizing vacancy periods.

How do you screen tenants?

We conduct a thorough tenant screening process that includes background checks, credit history, employment verification, income qualification, and rental history. Our screening criteria are designed to select responsible, long-term tenants while complying with all Fair Housing regulations.

When do I receive my rental income?

Owner distributions are processed monthly. You can track your income, view transaction details, and download financial statements directly through our secure Owner Portal. Timely and transparent accounting is a cornerstone of our management process.

What happens if a tenant doesn’t pay rent on time?

We follow a clear and consistent rent collection process. Tenants are provided with due dates and payment reminders, and if payment is not received on time, we follow up promptly with notices as required by law. In the rare event of non-payment, we coordinate legal proceedings and keep you informed every step of the way.

How are maintenance requests handled?

Tenants submit maintenance requests through their online portal, which allows us to quickly assess and prioritize the issue. Emergency repairs are handled immediately, while non-emergency tasks are scheduled with owner approval when applicable. You can review all maintenance activities, costs, and updates through the Owner Portal. For more details, read our article on the Maintenance Request Process.

Can I approve repairs before they are made?

Yes, you can set a cost threshold for repairs, meaning any maintenance expenses over that amount will require your approval before we proceed. This gives you control while allowing us to act quickly on routine issues.

Do you conduct property inspections?

Yes. We perform move-in, move-out, and periodic inspections to ensure your property is being well cared for. Inspections help us identify potential issues early and provide peace of mind for both you and your tenants.

How are evictions handled?

While evictions are rare due to our rigorous screening process, they are handled professionally and in accordance with all applicable laws. We manage the entire process, from notices to court filings and follow-up procedures. Our goal is to minimize loss and re-rent the property as quickly as possible.

How do I get started with Discover Properties?

Getting started is easy. Contact us to schedule a consultation and property assessment. We’ll walk you through our management agreement, answer your questions, and begin onboarding your property into our system.

Why choose Discover Properties as your property management partner?

With decades of experience and a local, hands-on approach, Discover Properties offers full-service management backed by professionalism, transparency, and results. Our personalized service ensures that your property is maintained, your tenants are cared for, and your investment continues to perform.

Still have questions?

We’re here to help. If you have additional questions about property management services or how we can help you succeed as a rental property owner, contact us today. Our experienced team is ready to provide the answers and support you need.